Strength in numbers

Published on 21 March 2013 by in Latest News

300x2982 Strength in numbers

With the growth of numero our team of talented professionals continues to expand. A dozen specialists have joined already this year, enhancing our capabilities with exceptional new:

  • Program managers
  • Solution architects
  • Business analysts
  • Senior consultants
  • Telephony specialists
  • Contact centre specialists

The new team members join numero at a time of unprecedented demand for the business to support the delivery of transformational solutions for well-respected clients including Thomas Cook, Lifestyle Services Group (part of the Phones4U Group), Bahamas Telecommunications Company, JD Sports, Cable & Wireless Communications, Express Gifts and Serco. Our ability to attract and retain highly experienced and talented colleagues is due in no small part to the groundbreaking work of the business, with numero now clearly at the forefront of business best practice in:

  • Omni-channel customer interaction
  • Single view customer engagement
  • Web self service solutions
  • Social media customer service
  • Mobile device customer service
  • Omni-channel customer contact centres

Clients continue to engage numero on transformational solutions keenly embracing the potential of our technology and expertise to re-engineer the way they work with customers and colleagues across all forms of communication from traditional channels (such as phone and correspondence) to new favourites including social media, smartphones and tablet computers. This works takes the numero team into the front and back office environments of telco, retail, utility, finance, public sector and specialist organisations within the UK and across the globe – ensuring our new people will be hard at home both home and abroad.

Commenting on the new recruits, Mark Chamberlain, Chief Operations Officer said:

“It is rewarding and inspiring to bring new talent in to the numero business to strengthen further our solutions delivery capability. These new people bring a depth of knowledge and experience that is truly impressive. They will feel very much at home with the rest of the experts we have here, providing further reason for customers to entrust their transformations to numero.”

The numero team is set to expand further – see our recruitment section – with further new recruits required to meet record levels of demand for our solutions in 2013.  Commenting on the successes of the last twelve months and the outlook for the future, Guy Colclough, CEO said:

“Our record year in 2012 will be eclipsed in 2013 thanks to record order books and strong demand from clients in the UK and overseas.  This success is built on the talents of our people, so it is always exciting and inspiring to have new colleagues join the team.  Their contribution will benefit clients old and new, including household names such as JD Sports, Thomas Cook, The Phones 4U Group, Cable & Wireless and many others.”

More information on our recent successes and plans for the twelve months ahead can be found in our 2012 Review.

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