Highlights from Retail Week Live

Published on 15 March 2013 by in Latest News

numero looks at the main themes to emerge in the first day of Retail Week magazine’s #RetailWeekLive event, taking place in London this week.

  1. #RetailWeekLive opening of retail week live. Hope to see you all here over the next 2 days
  2. ?url=http%3A%2F%2Fpbs.twimg.com%2Fmedia%2FBFPBPp0CAAIdQOm Highlights from Retail Week Live
    Matt Stead and four experts discussing Omni channel at Retail Week Live pic.twitter.com/VkW2ERcgAv
  3. Clarke: one fifth of Asda ‘s online business is now through a mobile device. ‘we wouldn’t have said that 12 months ago.’ #RetailWeekLive
  4. “Most important thing is the experience for the customer” Andy Clarke #RetailWeekLive
  5. Retail2020: Non-transactional stores where focus is on experiencing the product, personalisation & great customer service #RetailWeekLive
  6. Highlighting the importance of post purchase communication in retail #RetailWeekLive
  7. The consumer as a connected influencer. Companies should involve their audience and let brand ambassadors do the talking #RetailWeekLive
  8. “Strength of bond between your brand and your customer is key” Hash Ladha Oasis #RetailWeekLive
  9. Engagement with customers – the brand must speak with one voice to be credible. Debenhams’ Richard Christofoli #RetailWeekLive
  10. Aurora’s Hash Ladha says no longer trying to monetise social media but see it as a tool to interact w customers, add value #retailweeklive
  11. ?url=http%3A%2F%2Fpbs.twimg.com%2Fmedia%2FBFUBfRvCIAAINZQ Highlights from Retail Week Live
    ASDA say retail will be unrecognisable in 3-5 years time. Dixons CEO pictures traditional retailers: #RetailWeekLive pic.twitter.com/H4GgddNTXx
  12. Data is king in the world of #omnichannel retail #RetailWeekLive how much do brands know about their customers?
  13. Wickes multichannel boss says Wickes is ahead of other brands as it wants single customer view then to teach others #RetailWeekLive
  14. #RetailWeekLive Angus Thirlwell, Hotel Chocolat, how do you treat a friend? That how he sees the customers, looking for 100% Happiness!
  15. Angus Thirlwell, Hotel Chocolat says the attitude of consumers today is ripe for brands to build relationships with them. #RetailWeekLive
  16. How to Achieve True Omnichannel Success – “Mobile will be the loyalty card, the wallet.” #retailweeklive
  17. iPads – equipping our colleagues with tools to let them serve our customers better, @MrBenjyMeyer #retailweeklive #mscheshireoaks
  18. Boots experience shows there is no substitute for deep analysis of your customer to build a successful loyalty programme. #retailweeklive
  19. Kiddicare instore wifi lets them check who customers are price comping, ie amazon is now higher on their radar #retailweeklive

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