Mobile network 3 invest in CRM system

Published on 14 May 2012 by in Latest News

3 mobile crm Mobile network 3 invest in CRM system

Mobile network 3 UK has invested £18 million into a comprehensive framework designed to improve the company’s customer experience system across a number of new channels. The new system will see the mobile provider operate a business intelligence service across the business’s campaign management and CRM systems. The framework will allow the mobile operator to provide a more comprehensive online customer experience for its customers.

The CRM system will offer 3 a better understanding of how its users interact with the brand, while also providing more insight into the customer experience management. The customer relationship management software is designed to aid 3 in doubling its customer base within the next few years.

The importance of a CRM system cannot be over-estimated. We’re frequently reported on how more consumers are choosing to interact with companies across a number of new channels, including email, social media and mobile. The ability to converge all these channels, through email management, e-services and social media business support, provides organisations with the opportunity to offer a unified customer experience across several different mediums.

numero have worked with dozens of international companies, helping organisations such as Cable and Wireless and Argos provide a complete customer relationship management service. Our e-services solution have ensured that businesses can offer a CRM system designed to handle customer volume, connecting new contact channels into one database and prioritising enquiries accordingly. You can read more about our customer management CRM systems here.

Amazon launches voice-activated device for customer orders

Amazon launches voice-activated device for cus...

Amazon launches voice-activated device for customer orders

Consequences of mobile showrooming revealed in new survey

Consequences of mobile showrooming revealed in...

Consequences of mobile showrooming revealed in new survey

Amazon introduces self-service customer returns

Amazon introduces self-service customer returns

Amazon introduces self-service customer returns

UK mobile banking leaps in popularity

UK mobile banking leaps in popularity

UK mobile banking leaps in popularity

1  2  3  4  

Hide>

latest tweets

Twitter

2013-14 mobile e-commerce growth predictions across Europe: Spends expected to grow 112% in Germany, 106% in France: http://t.co/RoHtrBNjNE

16 Apr 2014

 

Purchases via mobile devices are expected to jump to 18% in the UK in 2014, compared to 13% in 2013: http://t.co/RoHtrBNjNE

16 Apr 2014

  • Categories
  • Word Cloud
  • Archives
  • Thought
    Leadership

do the right thing