2012 is the most successful year yet for numero, with an array of leading brands – including Thomas Cook, Cable & Wireless, Matalan, Kitbag, Capita and LSG – working with us to transform their approach to customer service and engagement. In each case these market leaders are using our software platform and solutions know-how to revolutionise aspects of their business operations.
numero has never been an organisation to sit back – as evidenced by one of the most innovative and ambitious software development roadmaps in the industry – so the addition of a new member of the management team is hardly surprising. Phil Capper joins numero from the marketing industry to head-up our sales activities in the financial services sector.
Having previously held senior roles at Attain, Parker Sandford and LBM, Phil will draw on a wealth of customer data and interaction experience for the benefit of numero clients and partners. Phil will draw on the wealth of knowledge gained during a decade with LBM (who specialise in intelligent customer contact solutions) and his pioneering customer engagement work with Attain/Parker Sandford, to help numero clients to realise the full potential of our solutions platform.
Phil’s expertise in exploiting single customer views, establishing clear customer segments and building interaction and loyalty through targeted communication programmes will add real value to client relationships. Increasingly, numero clients are engaging their customers across multiple channels of communication (including mobile, social media, email and phone), providing Phil with the perfect opportunity to help clients improve interaction, streamline customer journeys and deepen loyalty through our groundbreaking capabilities.
Guy Colclough, numero founder and CEO, explained how the appointment is further evidence of numero’s success:
“The addition of another highly experienced customer centric professional is a clear indication of our strategic focus. Once a software company, numero is now firmly established in the field of customer engagement and interaction. This is why much of our work is concentrated on streamlining customer journeys to ensure that businesses do the right thing for each of their customer segments.”
“We consider 2012 to be the start of a revolution for numero with major organisations embracing our solutions capability like never before, bolstered by the speed at which they can fundamentally transform the way they engage customers across established and new channels of communication”.
“Phil brings a wealth of customer data, segmentation and engagement experience that is certain to be highly valued by our clients – especially those in the financial services industry. He is certain to prove a real asset to organisations looking for innovative ways to transform their approach to customer support and engagement.”
As with the software development, social media, customer experience and CRM experts at numero, Phil will be based in Stockport – close to his beloved football team, Manchester United, and young family. In his down time from numero, Phil is a fine example of why we love the Great British Bake-off with his passion for creating beautiful desserts, a talent passed down through family lines. In fact, he may be able to give numero favourite – Gordon Ramsay – a run for his money in this particular category.