On Friday March 23rd, six brave numero employees took to the streets of Stockport to run a mile in aid of Sport Relief. Spurred on by that Friday feeling, Ann Brooks, Simon Cohen, Jenny Cordingley, Paul Mellor, Scott Rimmer and Steve Roche all dashed around the course in the hopes of raising lots of money [...]
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As reported last week, Simon Khan, the European Tour golfer sponsored by numero, was pressing for a top 30 place in the Open de Andalucía Costa del Sol. Over the weekend, the team at numero were on the edge of our seats as Simon competed for a top 15 finish in the tournament, shooting 70, [...]
commentThere has been an excellent start to 2013 for numero with record order books and the appointment of Sean Sullivan as COO. In post from early January, Sean is responsible for the processes, governance and structure of numero’s pioneering solutions delivery capability. This strategically important role underpins core activities of the company which focus on [...]
commentSimon Khan, the European Tour Golfer proudly sponsored by numero, is currently putting in a solid performance in the Open de Andalucía Costa del Sol. Having completed the first round 70 in the prestigious Spanish tournament, Simon is out on the course and pressing for a top 30 place. The 2010 PGA Champion is hoping [...]
comment21 per cent of 18 to 24-year-olds prefer to buy products via the mobile phone according to a survey from Opinion Matters. The mCommerce survey, which interviewed 2,000 mobile users, also discovered that 10 per cent of respondents would like companies to send them promotions and marketing information via their smartphone. Furthermore, the study revealed [...]
commentAmerican retailer Neiman Marcus is trialling an iPhone app which promises to revolutionise the in-store shopping experience for both customer and businesses. Imagine: A customer walks into a store. In-store sensors, installed at the front of the shop, ‘recognises’ the customer from an app on their smartphone and alerts staff, bringing up a purchase history [...]
commentApple are expected to reveal the iPad 3 today, the latest version of their ground-breaking tablet computer. The announcement, which takes place around 6pm GMT, will see Apple announce the features and the release date for the third incarnation of their tablet offering, originally released in April 2010. Since the launch of the first iPad, [...]
commentBack in 2002, I was inconvenienced by a call from my bank manager in response to an email request I’d made. I often rue this fateful email that changed my life. In the last decade I have invested millions of my own cash to develop applications and solutions that deliver outstanding service to grumpy and intolerant old men like me but also the many other customer types there are in the world. My big question today, is why businesses still believe there are barriers to delivering outstanding customer service when technology, cost or business priorities can no longer be considered true obstacles.
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latest tweets
A look into how mobile POS solutions create can allow customer assistants to deliver a superior level of service: http://t.co/LhnJyhgykX
24 May 2013
US chain @kroger is the latest brand to launch a mobile loyalty app to improve the mobile customer service: http://t.co/TfdmgLiEcS
24 May 2013
A closer look into why brands should tailor the customer experience for tablets & smartphones separately: http://t.co/HtslqCcE72
24 May 2013
Insightful @MCommerceDaily piece on the different roles smartphones & tablets play for consumers: http://t.co/bQydT3UPFp
24 May 2013
67% of consumers say their mobile device provides them with better options when making a purchase: http://t.co/zbqjzo5Y2F
24 May 2013
.@jeffkagan: "Companies either make customers fall in love with them, or they don't. It depends on the way the company treats its customers"
24 May 2013
.@Jeffkagan reflects on the consequences for brands of failing to offer a quality service for their customers: http://t.co/lXHGcfN9ON
24 May 2013
New blog: 85% of larger retailers looking to adopt mobile POS solutions to improve the in-store customer experience: http://t.co/LhnJyhgykX
24 May 2013
New blog: @Giraffetweet demonstrate how to put serving customer needs first when it comes to designing an app: http://t.co/TWw5M3dZ6W
24 May 2013
Which brands are most effectively delivering information about their products and services to mobile consumers?
23 May 2013
Guy Colclough
Debenhams have become the latest retailer in the UK to offer free in-store WiFi for its customers, joining the likes of Tesco and Waitrose providing the service. It\'s a smart move. Find out why in the latest numero blog.
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Mind Gap Vol. 1 - How world-class businesses succeed in the multi-channel era
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numero improves agent experience in an instant with contact centre solution for a market leader
numero dramatically improves first-time resolution and agent productivity for major UK call centre operation