The majority of consumers use social media as a channel for customer service, according to a new study. The research from Zendesk, which collated data from several different sources, revealed that 62 per cent of users from sites like Twitter and Facebook had relied on the platform as a customer service channel, contacting companies in [...]
comment Read moreHere at numero, we’re frequently emphasise the importance of using new channels like Twitter and mobile to engage and interact with consumers. Yesterday, the Mobile Retail Summit took place in London. Featuring speakers from Debenhams and augmented reality application Blippar, key takeaways from the conference were posted onto Twitter by attendees. Here are a combination [...]
commentThis week, Apple released their quarterly earnings, revealing that during Christmas period they had sold more iPhones per day than people born in the world. During Q1, Apple had sold 37.04 million iPhones, a total which equates to 377,900 models purchased every day during the 98 days of the first quarter. Comparatively, the world’s average [...]
commentEarlier this month, we set out our goals for 2012; our aim to grow as a company, to continue to develop our CRM solutions and to help even more companies to streamline their customer journeys. We also looked at what the New Year would bring for Simon Khan, the European Tour Professional and 2010 PGA [...]
commentThe Android mobile platform is the most popular smartphone operating system in the United States, according to a new study from research house Nielsen. Statistics from the survey in Q4 2011, demonstrate that the operating system from Google, Android, now runs on 46 per cent of all smartphones in America. But the research also discovered [...]
commentIn 2011, we were delighted to announce our sponsorship of European Tour Professional and 2010 PGA Champion Simon Khan. Our decision to sponsor Simon was a simple one as this international sports star embodies many of the core values we have at numero; dedication, passion and determination. We’re honoured to have a player of such [...]
commentNew research has suggested that an overwhelming majority of telecom campaigns now incorporate mobile users into their advertising strategy. The research, undertaken by Millennial Media, discovered that 60 per cent of advertising campaigns which took place in November utilised mobile-only features to encourage consumer participation, a seven per cent increase month-over-month. The investigation went on [...]
commentThe rising popularity of tablet computers, social media and online shopping was revealed this week after the release of the annual Christmas survey from eDigitalResearch and IMRG. The research, which surveyed 2,000 consumers and their online habits over Christmas Day and Boxing Day, primarily highlighted the growing use of tablet computers. The survey revealed that [...]
commentFirst TransPennine Express customers travelling to and from Manchester Airport can now use their mobile handset as a ticket. The feature, which has just been made available on the company’s TPExpress app, gives travellers the opportunity to plan and purchase tickets directly from their smartphone if journeying on direct rail routes to and from the [...]
commentTo celebrate our sponsorship of Simon Khan, European Tour Professional and 2010 PGA Champion, we are proud to reveal a limited-edition collection of golfing goodies, an exclusive ‘improve your game’ presentation case especially made to celebrate our partnership with Simon. The case includes a Titleist Pro V1 (the ball choice of many pros on the [...]
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New blog: 85% of larger retailers looking to adopt mobile POS solutions to improve the in-store customer experience: http://t.co/LhnJyhgykX
24 May 2013
New blog: @Giraffetweet demonstrate how to put serving customer needs first when it comes to designing an app: http://t.co/TWw5M3dZ6W
24 May 2013
Which brands are most effectively delivering information about their products and services to mobile consumers?
23 May 2013
75% of consumers have discovered something new about a product via their mobile, survey suggests: http://t.co/WXuRCtOpRh
23 May 2013
New blog: How @Giraffetweet's new mobile app delivers a more effective mobile customer experience: http://t.co/TWw5M3dZ6W
23 May 2013
Customer-focused brands reap the financial benefits of acting on feedback from voice of the consumer programs: http://t.co/vQ75oAlh8S
23 May 2013
Key CIM takeaway from the @ClickZ piece: "Collect and connect all data so you can deliver meaningful digital experiences."
23 May 2013
Some great tips on creating loyal customer relationships from Thud Kahlow in @ClickZ magazine: http://t.co/3TMFg7IcHz
23 May 2013
The importance of mobile CIM: Over 40% of @Ocado's orders now go through smartphones or tablets. Via @mobilemurphy: http://t.co/iU8qgqn927
23 May 2013
Brands must remember when mapping customer journeys that they are not all alike & customers tend to dip in & out of different touchpoints.
23 May 2013
Debenhams have become the latest retailer in the UK to offer free in-store WiFi for its customers, joining the likes of Tesco and Waitrose providing the service. It\'s a smart move. Find out why in the latest numero blog.
Top 6 for Simon
Published on 29 January 2013 by numero in Latest News
numero sponsored European Tour professional, Simon Khan, got the 2013 season off to a flying start with a sixth place finish in the Commercial Bank Qatar Masters at the weekend. Playing in the final pairing with eventual winner, Chris Wood, Simon played very solidly all day, concluding with a final hole birdie to collect almost 60,000 Euros in prize money. Read more
64 for Simon in Qatar
Published on 25 January 2013 by numero in Latest News
The best round of the tournament has propelled numero sponsored golfer, Simon Khan, up the leaderboard of the Commercial Bank Qatar Masters. Simon’s third round 64 – eight under par – was the model of consistency with eight birdies and ten pars securing second place in the event ahead of a strong field that includes former major winners Read more
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