More companies understand the value of mobile and social commerce, according to new Christmas research from One iota. The investigation from the research technology firm found that 2011 would be the year that retailers finally began to understand the potential of their online and mobile audience. The investigation, which analysed the social and mobile commerce [...]
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The launch of the iPhone 4S helped Apple shift three times as many phones as the company had sold in the previous three months, according to new research. An investigation by Kantar Worldpanel ComTech found that the release of the company’s latest smartphone model had resulted in Apple taking 42.8 per cent of UK smartphone [...]
commentYesterday, numero employee Rob Sandbach hosted our first in a series of social media and mobile crm webinars. The webinar, which is available to view below, highlighted the need for companies to adopt new channels like Twitter, Facebook and mobile into their existing customer contact channels. Follow us on Twitter to be the first to [...]
commentSupermarket chain Asda is the latest in the long line of UK retailers to launch a transaction app. The application, which is now available to download for the iPhone platform, allows users to purchase stock from the supermarket, while also giving shoppers the chance to run price comparisons against rival supermarkets, such as Tesco and [...]
commentNew research from eDigitalResearch and IMRG has found that a quarter of UK customers access the internet on their smartphone while out shopping. The study found that 50 per cent of those using their mobile did so to check the retail website of the store they were currently shopping in. Meanwhile, 62 per cent accessed [...]
commentFollowing a stellar performance in the Portugal Masters, Simon heads to the Barclays Singapore Open this week, returning East in early December to play in the UBS Hong Kong Open. From a ball striking perspective he will be hoping for a repeat of his performance at Vilamoura where his tee-to-green play was amongst the best [...]
commentIn a sign of the growing importance of the platform, search engine giant Google has launched an online campaign designed to encourage brands to improve their mobile web presence. The initiative, GoMo, gives companies the opportunity to view their website as a mobile browser, as well as providing techniques for organisations hoping to take advantage [...]
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latest tweets
A reminder of why the growing trend for mobile social media use means brands must improve response times: http://t.co/pWdDMGlUPO
17 May 2013
Facebook now gets more daily visitors from mobile than desktop internet, what does this mean for customer service? http://t.co/3xm6tJ1oI4
17 May 2013
Why personalising the mobile customer experience benefits both the consumer and the brand: http://t.co/hdriJf66pR
17 May 2013
Informative tips on dealing with customer service queries when things go wrong, by @micahsolomon in @retexperience: http://t.co/4UotQLjjm0
17 May 2013
Unsurprising to see customer service focused Apple stores top the @WhichUK consumer poll of high street shops: http://t.co/H4LYGsvsBY
17 May 2013
Roy Blanga of @Groupon underlines the importance of choosing the right customer service channel, saying SMEs "need to get the balance right"
17 May 2013
58% of small businesses want to improve social media communications & 24% want to engage with customers more frequently in 2013.
17 May 2013
Improving customer engagement is no.1 aim for small businesses in 2013, finds @Groupon survey: http://t.co/wRQZnTXfbQ
17 May 2013
.@aberdeengroup finds the companies that perform best at listening to consumers have a 91% customer retention rate: http://t.co/vQ75oAlh8S
17 May 2013
How are mobile apps changing consumers' service expectations for brands?
17 May 2013
Guy Colclough
Debenhams have become the latest retailer in the UK to offer free in-store WiFi for its customers, joining the likes of Tesco and Waitrose providing the service. It\'s a smart move. Find out why in the latest numero blog.
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