The importance of customer service on Twitter

Published on 30 September 2011 by in Latest News

Here at numero, we’re always demonstrating the importance of social media in the customer contact process. Consumers use sites like Twitter and Facebook to express their concerns about a service, complain about delivery times and question bill payments. Conversely, social media users are also more than happy to praise good customer service when they come across it.

Regardless of their message though, customers expect businesses to be able to handle their enquiries via this network, demanding organisations have the process in place to manage their request, regardless of which channel it is sent across.

To demonstrate this, you can find some examples of customers sharing their good and bad experiences with friends on the social network Twitter. People are talking about companies online. But, are you listening?

numero integrates with CDL to enhance multi-ch...

Customer experience specialist numero has collaborated with software house CDL, to enhance the insurance shopping experience through int...

Press Release: Callcredit Information Group Ac...

Callcredit Information Group, backed by private equity firm, GTCR, has acquired numero, the customer experience management specialist, i...

3 Customer service trends providing great customer experiences

3 Customer service trends providing great cust...

3 Customer service trends providing great customer experiences

Google Buy Now button coming soon

Google Buy Now button coming soon

Google Buy Now button coming soon

1  2  3  4  


© Copyright 2018 numero | All Rights Reserved | Registered in England & Wales 04127933 | Registered Office: One Park Lane, Leeds LS3 1EP | VAT no: GB775249202

numero is part of TransUnion Information Group (formerly Callcredit Information Group). You can find out how we handle personal data across Callcredit Information Group in the privacy centre at: This includes information about how we handle information relating to consumers who make contact with us and our business contacts.