There’s a huge amount of excitement at numero this afternoon as we watch with interest our man’s move up the leaderboard of the latest European Tour event – the KLM Open in The Netherlands. Following a rain delay yesterday, Simon had a strong finish to his first round before setting out on his second 18 this afternoon. He’s already picked-up a number of birdies in the round (as you can see from the scorecard) and is challenging for first place, ahead of World number 2, Lee Westwood. The numero team is currently working hard on a number of major projects and opportunities – including major new multi-channel solutions for Kitbag and Express Gifts – so we’re trying not to be distracted by Simon’s progress. Looks like we’ll just have to watch the event over the weekend and look out for the numero logo on Simon’s shirt collar. numero CEO, Guy Colclough, may pay a visit to the event having been really encouraged by Simon’s assessment of his game in a recent phone call.
E-commerce product returns
Social media and CRM
The importance of web self-service
Mind Gap Vol. 1 - How world-class businesses succeed in the multi-channel era
Forrester call for domestication of untamed and invisible customer processes
New comScore research puts the spotlight on customer returns
Yodel uses numero platform for its contact centre and back office operations
How good is the customer service performance of leading brands?
The little book of big customer expectation
Six ways to improve the customers experience
LIME - numero social CRM solution delivers world-class results for Cable & Wireless subsidiary
Kitbag - numero to create multi-channel contact centre solution for leading multi-channel retailer
numero improves agent experience in an instant with contact centre solution for a market leader
numero dramatically improves first-time resolution and agent productivity for major UK call centre operation