Here at numero, we’re always demonstrating the importance of social media in the customer contact process. Consumers use sites like Twitter and Facebook to express their concerns about a service, complain about delivery times and question bill payments. Conversely, social media users are also more than happy to praise good customer service when they come [...]
comment Read moreA leading UK contact centre manned by hundreds of agents handling hundreds of millions of transactions annually has completely re-engineered its business processes with the help of numero. One of the groundbreaking outcomes of this large-scale project has been a fundamental re-assessment in the way the business measures, monitors and evaluates the performance of its [...]
commentHere at numero, we’re always keen to highlight research into growing customer trends. Our job is to keep abreast of the different contact channels consumers choose to use and we’re constantly on the lookout for emerging patterns in customer behaviour. As such, we were interested to read the latest study from the Pew Research Centre. [...]
commentPhone. Email. Twitter. Mobile. For a company the size of BT, it is crucial that customer service runs across dozens of different channels. The company had more than 15 million customers and, each year, receives over 70 million calls and 2.5 million emails. As we’ve said in the past, ensuring a consistent service across all [...]
commentHere at numero, we eagerly poured over the latest Nielsen report this week; an investigation into social media’s growing popularity and the effect online behaviour has on the purchasing funnel. The research, The Social Media Report Q3 2011, looked into several different areas of social media use, dissecting the gender, age, behaviour and wealth of [...]
commentA new blog post from Google has examined the growing trend of mobile shopping, highlighting just how important the smartphone has become in the ways consumers interact with brands. The blog post from Johanna Werther, senior product marketing manager for Google’s mobile advertisement department, demonstrated the importance of the mobile format for customers. Her article, [...]
commentThere’s a huge amount of excitement at numero this afternoon as we watch with interest our man’s move up the leaderboard of the latest European Tour event – the KLM Open in The Netherlands. Following a rain delay yesterday, Simon had a strong finish to his first round before setting out on his second 18 this afternoon. [...]
commentIt’s been an exceptionally busy week in the world of mCommerce and mobile marketing. The launch of a new IAB research paper started a hectic seven days in the mobile community and we’ve been delighted to see a variety of mobile studies in the news over the week. Here at numero, we’re seeing a consistent [...]
commentA new research document from the Internet Advertising Bureau (IAB) has highlighted the growing popularity of mobile commerce after discovering that the average consumer spend via mCommerce has risen by 43 per cent over the year. The survey, which interviewed 1,000 individuals, found that the average mobile spend increased from £12.20 in 2010 to £17.49 [...]
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Have a very relaxing weekend from everyone here in the numero office.
18 May 2012
What would you say is the most important app on your mobile phone? Interested in know.
18 May 2012
Average number of apps per smartphone jumps 28 per cent in the US. http://t.co/QsqZYqS1
18 May 2012
#ff for the conversations this week: @guy1067 @delineo @dac_j @STATravel_UK @crosscountryuk
18 May 2012
@r_kempes Congrats on the Google+ coverage. Must feel good!
18 May 2012
RT @101holidays: How Laterooms got 500,000 followers on Google+ http://t.co/OOSS3YU7
18 May 2012
How People Spend Their Time Online http://t.co/RBvLHggI (via @iamJamesBox)
18 May 2012
Furthermore, 80% of the UK user base logs on via mobile, compared to 55% globally.
18 May 2012
If you missed it earlier this week, Twitter now has 10 million users in the UK. http://t.co/9qKKuMhk
18 May 2012
RT @martinhw: 65% of consumers think social media is a better way to communicate with brands than through call centres http://t.co/OVWHXawO
18 May 2012
A different ball game
Published on 8 November 2011 by numeroadmin in Latest News
The Portugal Masters provided the perfect opportunity for the numero team to spend time in Simon's company. Amongst many entertaining hours - including chance to take the video footage shown in this post - we learnt a little more about the Essenc
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Off to a flyer in Portugal
Published on 13 October 2011 by numeroadmin in Latest News
Simon Khan, the numero sponsored European Tour golfer, got off to one of his best starts of the season at Vilamoura today. 7 birdies and an eagle were the cornerstones of a superb round of 65, securing second place at the end of the first day's pl
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Simon hits the front
Published on 9 September 2011 by numeroadmin in Latest News
There's a huge amount of excitement at numero this afternoon as we watch with interest his move up the leaderboard of the latest European Tour event - the KLM Open in The Netherlands. Following a rain delay yesterday, Simon had a strong finish to
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European tour with Simon Khan
Published on 26 August 2011 by numeroadmin in Latest News
numero believes in doing business differently. In keeping with our ‘do the right thing’ brand ethos, we endeavour to build special relationships with customers by working as closely with their businesses as possible. In support of this approac
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Our sponsorship of Simon Khan
Published on 12 August 2011 by numeroadmin in Latest News
As a recent winner of the European Tour’s flagship event and major championship regular, Simon Khan knows what it’s like to be on top of his game. His victory at last year’s BMW PGA Championship was a triumphant tale of dedication, commitmen
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Fascinating insight into the way brands use Twitter as a CRM tool, once again demonstrating that customer engagement and management is vital across the social web. Details here.
Simon Khan’s social CRM lesson for business
Published on 2 May 2012 by numeroadmin in Latest News
As proud sponsors of European Tour professional Simon Khan, the numero team is undoubtedly a fan of his professionalism, passion, commitment and experience.
It is, however, his prowess off the golf course that often provides inspiration for numero – most recently with his adept use of social media.
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Always a Chance to inspire
Published on 24 April 2012 by numeroadmin in Latest News
There were 349,362 violent crimes committed in the United Kingdom in 2011, inexcusable acts which have no place in our society. Unfortunately too many of us know someone who has been affected by indefensible violent crime that is prevalent in this country and others.
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Simon's Schedule
Published on 19 April 2012 by numeroadmin in Latest News
Simon Khan, the numero-sponsored golf professional, has a full tournament schedule in the coming months. After a top-20 finish in the Maybank Malaysian Open and an 11th place in the Open de Andalucia Costa del Sol in March, attention turns to Simon's upcoming appearances in April and May.
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Simon Khan’s social CRM lesson for business
Always a Chance to inspire