numero believes in doing business differently. In keeping with our ‘do the right thing’ brand ethos, we endeavour to build special relationships with customers by working as closely with their businesses as possible. In support of this approach, numero organises unique events at which business leaders can discuss ideas, innovations, strategies and trends in a [...]
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Here at numero, we’ve always stressed the importance of new communication channels such as Twitter and Facebook. We understand that today’s consumers want to be able to receive the same level of customer service through 140 characters as they do with a phone call or email. Many users place a premium on their online interaction [...]
commentDue to numero’s continued growth and development across the entire company, the team is proud to welcome Jenny Cordingley on board as a new marketing assistant. Jenny joins numero as part of our rapidly evolving marketing team; a hire which demonstrates the company’s commitment to elevating the numero brand and increasing the brand’s awareness both [...]
commentKey points: Greater agent satisfaction A marked uplift in call handling performance Greater agent flexibility across different work types Greater work type blending Less workforce divisionalisation – with historical workload divides across teams eliminated Background: Our client is a major UK business that employs thousands of staff and services throughout the country. As part of [...]
commentAfter announcing the arrival of Tim Page and Ian Daintith last week, numero is delighted to reveal another new addition to the team as Stephen McGhie joins the organisation in a senior sales role. Stephen is the latest name to be welcomed at the company after an unprecedented period of growth for the business. The [...]
commentAs a recent winner of the European Tour’s flagship event and major championship regular, Simon Khan knows what it’s like to be on top of his game. His victory at last year’s BMW PGA Championship was a triumphant tale of dedication, commitment, belief and sheer hard work. At numero, we share Simon’s relentless drive to [...]
commentnumero is delighted to welcome two new recruits, Tim Page and Ian Daintith, who have joined the sales team to further strengthen support for large organisations in key industry sectors. The latest in a series of major developments at numero, these senior appointments provide additional confirmation of growth in demand for numero solutions on a [...]
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Simon Khan’s social CRM lesson for business