numero today published the findings of research into the customer service performance of leading businesses operating in the retail, entertainment, leisure, travel, logistics, telecoms and online sectors. A 32 page report for the ‘non-voice’ channel is now available and is essential reading for senior management and customer services professionals. The research report was given its first airing at the CCA Global Customer Contact Convention, with highlights summarised in this press release.
numero commissioned the research to help establish a benchmark for businesses to evaluate their own performance against. We hope that leading brands will use the findings and our other research into the customer service expectations and preferences of different customer segments (for example Jenny, Mike, Anne and Gary) to improve their systems for the benefit of consumers.
If you would like a copy of the 32 page report, which is available to qualifying professionals for a limited period of time, please complete the ‘Ask Guy’ form opposite stating ’32pagereport’ as the question.
To find more about the research, take look at these links: