Research findings published

Published on 04 November 2010 by in Latest News

numero today published the findings of research into the customer service performance of leading businesses operating in the retail, entertainment, leisure, travel, logistics, telecoms and online sectors. A 32 page report for the ‘non-voice’ channel is now available and is essential reading for senior management and customer services professionals. The research report was given its first airing at the CCA Global Customer Contact Convention, with highlights summarised in this press release.

numero commissioned the research to help establish a benchmark for businesses to evaluate their own performance against. We hope that leading brands will use the findings and our other research into the customer service expectations and preferences of different customer segments (for example Jenny, Mike, Anne and Gary) to improve their systems for the benefit of consumers.

If you would like a copy of the 32 page report, which is available to qualifying professionals for a limited period of time,Research report cover Research findings published please complete the ‘Ask Guy’ form opposite stating ’32pagereport’ as the question.

To find more about the research, take look at these links:

numero integrates with CDL to enhance multi-ch...

Customer experience specialist numero has collaborated with software house CDL, to enhance the insurance shopping experience through int...

Press Release: Callcredit Information Group Ac...

Callcredit Information Group, backed by private equity firm, GTCR, has acquired numero, the customer experience management specialist, i...

3 Customer service trends providing great customer experiences

3 Customer service trends providing great cust...

3 Customer service trends providing great customer experiences

Google Buy Now button coming soon

Google Buy Now button coming soon

Google Buy Now button coming soon

1  2  3  4  

Hide>

© Copyright 2017 numero | All Rights Reserved | Registered in England & Wales 04127933 | Registered Office: One Park Lane, Leeds LS3 1EP | VAT no: GB775249202

do the right thing