World class customer service – there’s an app for that

Published on 26 July 2010 by in Latest News

The world’s gone mad for the Apple iPhone 4 (2 million sold in the first 3 days of release) and the Apple iPad (2 million sold in the first 60 days of release), so it’s good to know that outstanding customer service is now available on these devices. numero is launching a suite of applications for the iPhone/iPad platforms that build on the world-class customer service capabilities of the numero uno solutions platform.

ipad World class customer service   theres an app for thatFor example, as part of an overall solution for a large client, we have created an iPhone/iPad app that allows customers to trace their parcel delivery in real time. So, rather than be left wondering about the current location of a parcel or consignment, customers can track progress and monitor the delivery time from the palm of their hands. The application significantly enhances the customer experience and reduces the burden on contact centres.

The numero solution draws on the cutting edge functionality of numero interactive to deliver much more than other apps. And so, for example, should a parcel be damaged in transit or an incorrect item shipped, it can be returned with ease using an in-built utility which scans the consignment label and generates a message to the courier to arrange collection. So, the customer doesn’t need to make any calls or any fuss – reducing the workload of contact centres in the process.

These new apps are just one example of the way we apply our knowledge of customer service needs and cutting-edge technology to streamline customer journeys. To find out more, just ask us about doing the right thing.

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3 Customer service trends providing great customer experiences

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