Award-winning customer service

Published on 11 February 2010 by in Latest News

Teleperformance logo.gif Award winning customer serviceCongratulations to one of our partners, Teleperformance UK, for winning a Home Office award for service delivery. The award is for the ‘Best example of performance improvement 2009′ and relates to their work for the Identity and Passport Service Contact Centre.

Teleperformance use the numero software platform to streamline all inbound email in relation to this Home Office service. With the help of our solution, Teleperformance agents at the Contact Centre have improved productivity by 200%.  To achieve and exceed service levels targets, the numero solution:

  • Makes it easy for agents to use standard paragraphs to respond to email enquiries – saving a significant amount of time when compiling responses and ensuring a high-quality response
  • Integrates with a back office database to automatically identify the correct agency for each enquiry – dramatically reducing a process that would otherwise require agents to search for the information within an Intranet system
  • Checks all email enquiries received and automatically requests any required information if it has not been supplied – including the postcode of the person making the enquiry – streamlining the process for both the enquirer and the agent
  • Provides a host of additional functionality that the numero team can demonstrate on request

It is great to see Teleperformance receiving recognition for providing world-class customer service with the help of numero.

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