This very amusing letter of complaint, purported to be from a 98 year-old bank customer, is both entertaining and insightful. The question for all customer services professionals is whether your own consumers have similar cause for complaint in relation technology interfering with, rather than aiding, customer service
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latest tweets
Have a very relaxing weekend from everyone here in the numero office.
18 May 2012
What would you say is the most important app on your mobile phone? Interested in know.
18 May 2012
Average number of apps per smartphone jumps 28 per cent in the US. http://t.co/QsqZYqS1
18 May 2012
#ff for the conversations this week: @guy1067 @delineo @dac_j @STATravel_UK @crosscountryuk
18 May 2012
@r_kempes Congrats on the Google+ coverage. Must feel good!
18 May 2012
RT @101holidays: How Laterooms got 500,000 followers on Google+ http://t.co/OOSS3YU7
18 May 2012
How People Spend Their Time Online http://t.co/RBvLHggI (via @iamJamesBox)
18 May 2012
Furthermore, 80% of the UK user base logs on via mobile, compared to 55% globally.
18 May 2012
If you missed it earlier this week, Twitter now has 10 million users in the UK. http://t.co/9qKKuMhk
18 May 2012
RT @martinhw: 65% of consumers think social media is a better way to communicate with brands than through call centres http://t.co/OVWHXawO
18 May 2012
numero sponsorship
A different ball game
Published on 8 November 2011 by numeroadmin in Latest News
The Portugal Masters provided the perfect opportunity for the numero team to spend time in Simon's company. Amongst many entertaining hours - including chance to take the video footage shown in this post - we learnt a little more about the Essenc
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Off to a flyer in Portugal
Published on 13 October 2011 by numeroadmin in Latest News
Simon Khan, the numero sponsored European Tour golfer, got off to one of his best starts of the season at Vilamoura today. 7 birdies and an eagle were the cornerstones of a superb round of 65, securing second place at the end of the first day's pl
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Simon hits the front
Published on 9 September 2011 by numeroadmin in Latest News
There's a huge amount of excitement at numero this afternoon as we watch with interest his move up the leaderboard of the latest European Tour event - the KLM Open in The Netherlands. Following a rain delay yesterday, Simon had a strong finish to
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European tour with Simon Khan
Published on 26 August 2011 by numeroadmin in Latest News
numero believes in doing business differently. In keeping with our ‘do the right thing’ brand ethos, we endeavour to build special relationships with customers by working as closely with their businesses as possible. In support of this approac
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Our sponsorship of Simon Khan
Published on 12 August 2011 by numeroadmin in Latest News
As a recent winner of the European Tour’s flagship event and major championship regular, Simon Khan knows what it’s like to be on top of his game. His victory at last year’s BMW PGA Championship was a triumphant tale of dedication, commitmen
Read moreGuy Colclough
Fascinating insight into the way brands use Twitter as a CRM tool, once again demonstrating that customer engagement and management is vital across the social web. Details here.
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Simon Khan’s social CRM lesson for business
Always a Chance to inspire
