E.ON seems very keen to help me. Apparently, they would like me to install a new Smart Meter to help me save money! According to E.ON, Smart Meters are a new type of energy meter which offer a number of benefits to me. The blurb goes on………… “Smart Meters potentially offer reliable and accurate billing [...]
commentIn Autumn 2009, numero commissioned research into the customer service performance of over eighty leading businesses operating in the retail, leisure, financial services, entertainment, healthcare, logistics, travel and utilities sectors. The findings identity the best, worst and median performance that effectively sets the standard for consumer experiences in the UK. A limited number of copies of the report will be available free-of-charge to qualifying professionals, exclusively from numero.
commentLast week, I enjoyed a most enlightening lunch with Moira Clarke at Henley Business School. Moira is a recognised expert on customer experiences and delivering customer excellence. I was simply fascinated by Moira’s insightful view on how women are treated by the UK’s service organisations…. I left Henley thinking “ignore women at our peril!”.
commentnumero has a new look website and a new strapline, both of which are designed to reinforce our passion for customer service. Guy Colclough founded numero in 2001 on the back of a poor customer experience in his personal life (read more here) and the business has been committed since that date to helping large [...]
commentBack in 2002, I was inconvenienced by a call from my bank manager in response to an email request I’d made. I often rue this fateful email that changed my life. In the last decade I have invested millions of my own cash to develop applications and solutions that deliver outstanding service to grumpy and intolerant old men like me but also the many other customer types there are in the world. My big question today, is why businesses still believe there are barriers to delivering outstanding customer service when technology, cost or business priorities can no longer be considered true obstacles.
commentI use Monarch airlines a lot on my travels not because whilst not they are the cheapest (which they are most definitely not) I really like their airline product (read at airport / onboard “service”). Express check in, priority clearance, extra leg room, extra baggage, ……….. just what a grumpy old man needs to make the [...]
commentDuring our long stay at the wonderful Hope Hospital (Salford Royal) we were overwhelmed by the care and support Zoe and our family received. Now, perhaps we would take for granted the support offered by the team of doctors, consultants and nursing staff. But what was very obvious to us was the team of support [...]
commentLike many fellow consumers, I have embraced the world of mobile communications and depend on always having the ability to make and receive calls, pick-up voicemail messages and send SMS messages whenever I like. Any interruption to my mobile world is a major inconvenience, so how can a self purported leader in global communications not accept an SMS to report a service problem?
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latest tweets
Have a very relaxing weekend from everyone here in the numero office.
18 May 2012
What would you say is the most important app on your mobile phone? Interested in know.
18 May 2012
Average number of apps per smartphone jumps 28 per cent in the US. http://t.co/QsqZYqS1
18 May 2012
#ff for the conversations this week: @guy1067 @delineo @dac_j @STATravel_UK @crosscountryuk
18 May 2012
@r_kempes Congrats on the Google+ coverage. Must feel good!
18 May 2012
RT @101holidays: How Laterooms got 500,000 followers on Google+ http://t.co/OOSS3YU7
18 May 2012
How People Spend Their Time Online http://t.co/RBvLHggI (via @iamJamesBox)
18 May 2012
Furthermore, 80% of the UK user base logs on via mobile, compared to 55% globally.
18 May 2012
If you missed it earlier this week, Twitter now has 10 million users in the UK. http://t.co/9qKKuMhk
18 May 2012
RT @martinhw: 65% of consumers think social media is a better way to communicate with brands than through call centres http://t.co/OVWHXawO
18 May 2012
numero sponsorship
A different ball game
Published on 8 November 2011 by numeroadmin in Latest News
The Portugal Masters provided the perfect opportunity for the numero team to spend time in Simon's company. Amongst many entertaining hours - including chance to take the video footage shown in this post - we learnt a little more about the Essenc
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Off to a flyer in Portugal
Published on 13 October 2011 by numeroadmin in Latest News
Simon Khan, the numero sponsored European Tour golfer, got off to one of his best starts of the season at Vilamoura today. 7 birdies and an eagle were the cornerstones of a superb round of 65, securing second place at the end of the first day's pl
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Simon hits the front
Published on 9 September 2011 by numeroadmin in Latest News
There's a huge amount of excitement at numero this afternoon as we watch with interest his move up the leaderboard of the latest European Tour event - the KLM Open in The Netherlands. Following a rain delay yesterday, Simon had a strong finish to
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European tour with Simon Khan
Published on 26 August 2011 by numeroadmin in Latest News
numero believes in doing business differently. In keeping with our ‘do the right thing’ brand ethos, we endeavour to build special relationships with customers by working as closely with their businesses as possible. In support of this approac
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Our sponsorship of Simon Khan
Published on 12 August 2011 by numeroadmin in Latest News
As a recent winner of the European Tour’s flagship event and major championship regular, Simon Khan knows what it’s like to be on top of his game. His victory at last year’s BMW PGA Championship was a triumphant tale of dedication, commitmen
Read moreGuy Colclough
Fascinating insight into the way brands use Twitter as a CRM tool, once again demonstrating that customer engagement and management is vital across the social web. Details here.
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Simon Khan’s social CRM lesson for business
Always a Chance to inspire
