We are currently making plans for the CCA’s Global Customer Contact Convention which takes place in November. It is the ideal event to preview our research into the communication preferences of a number of customer segments we have identified. These segments include Jenny (part of the fire and forget text generation) and Gary (the digital [...]
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As some may know, we have recently faced a serious personal challenge as my young daughter has struggled with life after two large strokes. However, during the long stays in the two hospitals, we were regularly visited by professional well wishers from various support organsitions who, in their own way, were laying the foundations for post [...]
commentnumero Professional Services Director, John Irvine, is to complete another 10k run in support of Cancer Research UK. Although John is not exactly a threat to the leading pack, given his current level of fitness, his actions certainly embody the numero ethos of doing the right thing. With this in mind, we wish John all [...]
commentOur good friend from DLA Piper, Neal Shepherd, is singing in public – thankful for charity rather than in the hope of a career change. Neal may offend the memory of Joe Strummer (RIP) by singing the Clash favourite, ‘Should I Stay or Should I go?’ at the Y Factor event in aid of Mencap. If [...]
commentnumero is proud to support and commend Sarah Parkes, a member of the CDS Global executive team, for her endeavours for Anna’s Hope Charity. This good cause is especially close to our hearts as it assists in the rehabilitation of children and young people who have suffered from a brain tumour or who have had [...]
commentWe were delighted to help Bob and Meg Wilson recently at Barton Golf Club to help raise money for their splendid Willow Foundation. This unique charity provides special days for 16 – 40 year-old young adults living with life-threatening conditions. Providing a chance to escape the pressures of their daily routine and spend quality time [...]
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Simon Khan’s social CRM lesson for business