World leaders in
social media CRM
numero has solved the social media puzzle and is
powering the customer service approach of big
businesses everywhere.
this is numero
numero enables extremely large volumes of customer interactions to be handled with ease. Whether by phone, web, online, email, text message or social media our software platform streamlines every customer journey. From customer service enquiries to new sales opportunities, our powerful applications enable a more personalised, efficient, effective and timely response. Our solutions integrate seamlessly with existing processes and technologies allowing rapid deployment and payback across many industry sectors and business needs. For many situations, our pre-configured line-of-business solutions work straight out-of-the-box to capture, enrich and automate workflows to deliver the ultimate in customer service.
numero interactive
numero interactive is a state-of-the-art software platform and the foundation of our solutions. It is a highly configurable, multi-channel workflow and automation system that addresses a host of business needs. This single platform is a telephony handling system, an email and document management application, a two-way messaging solution, complete customer web suite, social media management tool and line of business application. It is the platform of choice for an array of leading organisations, each of which chooses the functionality that suits their needs.
popular solutions
numero solutions enable huge volumes of customer interactions to be handled quickly, efficiently and personally via any method of communication.
who we work with
what's happening
- Published on January 27, 2012
Insight from the Mobile Retail Summit - Published on November 10, 2011
A quarter of smartphone users check their mobile while shopping - Published on October 4, 2011
Negative tweets and CRM - Published on September 23, 2011
Mobile phone statistics from America - Published on September 22, 2011
CRM at BT
- Published on January 27, 2012
Insight from the Mobile Retail Summit - Published on January 26, 2012
Apple iPhone sales revealed - Published on January 26, 2012
Simon tees off 2012 - Published on January 20, 2012
US smartphone statistics revealed - Published on January 18, 2012
Simon prepares for 2012
- Published on January 25, 2011
Implementation Consultant
what's happening with consumers
The Multi-channel Consumer
How consumer preferences are changing
The growth of Facebook is well documented with over 500 million users globally. The extent to which people now use Facebook has significant implications for business. Watch the video above to see why.
Twitter is fast becoming the place for spreading rumours, opinion and information. Customer service on Twitter requires a special approach. Watch the video above to see why.
Social media & mobile
The world of customer communication is changing with the widescale adopting of mobile and social media channels. The implications for business are huge. Watch the video above to see why.
Mobile
Consumers expect organisations to offer support for their mobiles. numero makes it easy for organisations to use mobile devices as an advanced customer communication channel. Watch the video above to see how.
User Sentiment
User sentiment of 2 brands on Twitter
jmsbconcordia RT @FERConference: Read our Call for Papers Behavior Issues and Micro-processes in Family Enterprises - FERC 2012. http...
January 27 2012
FERConference Read our Call for Papers Behavior Issues and Micro-processes in Family Enterprises - FERC 2012. http://t.co/8GuJUOPV #f...
January 27 2012
chieflemonhead RT @JugnooMe: Fazila says the fines in FISA are heavy - there are call centres to report spam and entire investigation ...
January 27 2012
JugnooMe Fazila says the fines in FISA are heavy - there are call centres to report spam and entire investigation units dedicate...
January 27 2012
KobyCavalli @KobyCavalli startin banter wid customers on ur shift lol, it was funny, nice change frm the asian call centres wer u d...
January 27 2012
HSSCRO RT @EPSRC: New call: EPSRC Centres for Innovative Manufacturing 2012 http://t.co/82vqGUQi
January 27 2012
ianthegecko Call centres are such a pain - especially when you know a lot more about the subject than the person you\'re talking to.
January 27 2012
asteriskbot RT @Tpad: RT @TrunkingSIP: Tpad Predictive Dialler for Call Centres | http://t.co/nssPzPaX | http://t.co/JEzmN4ol #cal...
January 27 2012- asteriskbot RT @TrunkingSIP: Tpad Predictive Dialler for Call Centres | http://t.co/nssPzPaX | http://t.co/JEzmN4ol #call #centre ...
January 27 2012
Tpad RT @TrunkingSIP: Tpad Predictive Dialler for Call Centres | http://t.co/HMoO1UF5 | http://t.co/R6hdjDhG #call #centre ...
January 27 2012
TrunkingSIP Tpad Predictive Dialler for Call Centres | http://t.co/HMoO1UF5 | http://t.co/R6hdjDhG #call #centre #voip #asterisk #...
January 27 2012
Simon tees off 2012
